Frequently Asked
Questions

We manage the full process — bookings, cleaning, guest communication, pricing, maintenance, and restocking. You stay informed but never overwhelmed. You’re in control, without the stress.

We use a multi-step screening process combining platform ID verification, booking behaviour analysis, and our own internal checks. If something feels off, we won’t accept the booking. Simple.

We handle the entire claims process — from documentation to resolution — through Airbnb, Booking.com, or direct bookings. You stay protected without getting involved.

Yes. You’ll have full access to your calendar at any time. You can block dates, check guest details, and see your booking performance in real time.

Absolutely. We sync your listing across Airbnb, Booking.com, Google Travel, and others — ensuring maximum visibility and no double bookings.

Guests check in using smart locks or secure key safes. We handle all instructions, guest questions, and arrival support. Our team resets the property after every check-out.

We visually inspect the property after every clean and conduct scheduled condition checks. We aim to catch issues before they become costly problems.

Yes. If you’d like to restrict certain stays (e.g. same-day bookings, young groups, or pets), we’ll tailor settings to your preferences.

Only if you want them to. We can keep your name on the listing or brand it under StayBright. Either way, the guest experience stays premium.

We can manage furnishing from start to finish — or work with what you have. From layout to linens, we optimise for guest comfort and visual appeal.

Yes. Just let us know the dates, and we’ll block them from the calendar. You’re always welcome in your own home.

We use clear guest rules, monitor reviews, and act quickly on any concerns. Neighbours are given a direct line to us — you won’t have to mediate.

There’s no long-term lock-in. If you ever want to pause or stop, just give us reasonable notice. We’re confident in our service — not contracts

We manage all guest messaging from booking to check-out. Guests receive helpful, timely communication at every stage, which helps prevent confusion and keeps the experience smooth. This approach plays a big part in earning consistent five-star reviews.

We take care of every detail before guests arrive — from fresh linen and thoughtful touches to clear instructions and fast support. Guests know exactly what to expect and feel looked after throughout their stay. That personal care shows up in the reviews.

We handle all issues directly with the guest, whether it’s a small request or something more serious. Most problems are resolved quickly without needing to involve you — but if anything important comes up, we’ll let you know right away.

Most guests use self check-in with a smart lock or key safe. It’s reliable, secure, and suits the pace of short stays. Where it makes sense — such as longer bookings or repeat guests — we can arrange a personal handover.

Guests can contact us at any time if they have a question, need help, or if something isn’t quite right. Most issues are resolved quickly, and without involving you.

Yes. We provide each guest with a digital welcome guide that covers the essentials — from how things work in the property to local shops, transport, and places to eat. It’s clear, practical, and tailored to your location.

Yes, where availability allows. We manage these requests case by case, depending on cleaning schedules and same-day bookings. If it’s possible, we’ll arrange it.

We manage all guest feedback throughout the stay and aim to resolve any issues promptly. If something does come up in a review, we review it carefully and make adjustments where needed.

Pet and smoking policies vary by property. We follow your specific rules and communicate them clearly to guests to ensure compliance.

We enforce the cancellation policy set for your property through the booking platform. If a guest cancels or changes their booking, we manage all communication and update your calendar promptly to minimise gaps.

We develop tailored listings that highlight your property’s unique qualities across all key platforms, combining professional photography with descriptions that connect with your ideal guests.

Yes. We coordinate professional photo shoots designed to showcase the best features and atmosphere of your home.

We craft thoughtful, accurate descriptions that reflect your property’s character and appeal to the right audience.

Our main focus is optimising organic reach through platform listings. For select properties, we can design targeted paid campaigns to enhance visibility.

Using dynamic pricing, strategic listing optimisation, and multi-platform exposure, we help increase your bookings. On average, our clients see a 30% uplift compared to unmanaged properties.

We implement platform best practices, including effective keyword use, prompt guest responses, and competitive pricing to improve your listing’s position.

Absolutely. We work closely with you to keep your listings current and aligned with your preferences.

While we don’t manage social media accounts directly, we can offer guidance to help you maintain a strong online presence.

We primarily focus on platform listings but can discuss paid advertising options for clients with premium or multiple properties.

We continuously monitor market trends and guest feedback to fine-tune pricing and listing details, keeping your property competitive.

Yes. By ensuring a consistently positive guest experience and clear communication, we encourage guests to return.

We provide customised income forecasts based on current local demand, seasonality, and your property’s unique features.

Our dynamic pricing combines market data with expert insight, adjusting rates based on local events and competition to maximise both occupancy and revenue.

Payments are processed quickly, typically within 5–7 business days after guests check in. We also provide regular statements so you always have a clear picture of your earnings.

We charge a simple percentage of each booking that covers all our services. There are no hidden or upfront fees—what you see is what you pay.

No. We’re transparent about all costs upfront. Optional extras like furnishing or advanced marketing services are clearly priced separately.

We focus on maximising your actual earnings through active management rather than offering fixed rent guarantees.

Yes. We respect your preferences and can set minimum rates while advising on the best pricing strategy to keep your property competitive.

You’re in full control. You can block off dates for personal use or maintenance whenever you need.

We enforce platform cancellation policies and work to fill gaps quickly to reduce any impact on your earnings.

Yes. We use platform-secured deposits or authorisations and manage any claims so you don’t have to.

Yes. We send monthly statements outlining your total income, fees, cleaning costs, and net earnings for complete transparency.

We closely monitor your property’s performance and adjust pricing and marketing to help improve occupancy and revenue.

Taxes and legal obligations are the owner’s responsibility. We recommend consulting a professional to ensure compliance.

Yes. Your house, your rules. We make sure guests receive them clearly before their stay, with local context in mind.

We communicate your rules clearly before arrival and remind guests as necessary. As a local team, we can respond quickly to any issues to minimise disruption.

We address minor issues directly with guests. For serious breaches, we escalate to the booking platform or local authorities if needed.

No. Parties and events are not permitted unless you explicitly approve them in advance.

Yes. We enforce guest limits based on your property’s capacity and preferences.

Pet policies depend on your rules. We clearly communicate your policy to guests.

Smoking indoors is generally prohibited unless you specify otherwise in your rules.

As a local team, we can act promptly on noise complaints, working directly with guests to resolve issues and maintain good neighbour relations.

Access to shared areas is determined by your preferences and clearly communicated to guests.

Check-in and check-out times are set by you and communicated clearly to guests.

Additional guests require your approval and are generally not allowed without consent.

We document violations and may remove guests or restrict future bookings when necessary.

Yes. You can update your rules anytime, and we’ll ensure guests receive the latest version with local guidance if relevant.

We schedule and manage regular upkeep to keep your property in excellent condition, coordinating trusted local professionals as needed.

As a local team, we respond quickly to urgent issues, arranging repairs to minimise guest disruption.

We’ll contact you for approval on any repairs exceeding a pre-agreed threshold, so you maintain control.

Yes. Our team is available around the clock to handle emergencies promptly.

We work with vetted, reliable local contractors who meet our high standards for quality and professionalism.

Yes. We keep you informed about scheduled maintenance and any urgent repairs carried out.

Maintenance costs are billed separately and detailed clearly in your statements.

We conduct routine inspections after each guest departure and regular condition checks to catch issues early.

We document damage thoroughly, manage claims through the booking platform or insurance, and handle repairs efficiently.

Yes. You can recommend or require particular contractors, and we’ll coordinate with them.

Yes. We proactively manage maintenance tasks to prevent issues before they arise.

We prioritise cost-effective solutions and seek your approval on major expenses to ensure transparency.

We schedule work to minimise guest disruption and communicate any necessary notices clearly and promptly.

We ensure a professional, thorough cleaning after every guest’s departure, so your property is perfectly prepared for the next arrival.

Yes. We partner exclusively with vetted local cleaning professionals who meet our exacting standards.

Our cleaning protocols align with industry best practices, prioritising hygiene, presentation, and guest safety at every turn.

Yes. Additional services, including deep cleans and laundry, are available and can be arranged to meet your needs.

Our teams are trained to efficiently complete detailed cleans, typically within a few hours, depending on the property size and requirements.

Yes. We ensure that all essential cleaning products are stocked and replenished regularly to maintain high standards.

Yes. Each cleaning is followed by a quality inspection to ensure consistent excellence.

We respond promptly to any concerns, coordinating with our cleaning teams to address and resolve issues swiftly.

Linen and towels are professionally laundered after every stay and replaced as necessary to maintain freshness.

Yes. Our cleaning teams operate year-round, including weekends and holidays, supporting flexible guest bookings.

Where possible, we prioritise eco-friendly cleaning products and methods, balancing sustainability with thoroughness.

Absolutely. Your feedback is important to us and helps maintain our high standards.

Our dedicated guest support team manages all communication from booking through check-out. Guests will always speak to someone who knows your property, ensuring personalised service throughout their stay.

We aim to respond within minutes during business hours and as quickly as possible outside those times to maintain high guest satisfaction.

Guests receive comprehensive support for any questions or issues, with our team available 24/7 to resolve concerns promptly. You will always speak to someone familiar with your property.

Yes. Our guest support team is supported by advanced AI tools to efficiently handle routine communications, while smart home technology like keyless entry and automated messaging platforms help streamline the guest experience—all managed with a personal touch.

We manage all guest interactions diplomatically and professionally, seeking solutions that protect your property and preserve guest satisfaction.

Yes. We provide detailed arrival information, including check-in procedures, access codes, and local recommendations before their stay.

We set clear, honest expectations through our communication and listing descriptions to ensure guests understand your property and rules.

Yes. We monitor reviews, respond professionally when appropriate, and use feedback to improve the guest experience.

Our team responds immediately to resolve issues, coordinating any necessary repairs or services to minimise disruption.

Currently, we provide support primarily in English but can assist with basic communication in other languages when needed.

Yes. You and your guests will always speak to someone familiar with your property. We can also provide in-person assistance or rapid on-site support when required.

We manage all guest cancellations and booking modifications, keeping your calendar updated to avoid conflicts.

Yes. We send thank-you messages and encourage reviews to maintain engagement and build repeat business.

Yes. You have access to all guest correspondence through your owner portal for full transparency.

Yes. We ensure your property is fully stocked with essential items like toiletries, cleaning supplies, and basic kitchen staples before every guest arrives.

Absolutely. We work with you to create a personalised restocking list that fits your preferences and guest expectations.

Restocking occurs after every guest departure and as needed during longer stays.

Whenever possible, we use trusted local suppliers to ensure quality and support the community.

Yes. We can source premium and environmentally friendly products to align with your brand values.

Our team monitors stock levels carefully and adjusts orders to maintain optimal inventory without waste.

Yes. All restocking expenses are tracked and reported transparently in your monthly statements.

We accommodate reasonable guest requests and arrange delivery or purchase when feasible.

We offer flexible restocking plans tailored to your needs, with clear pricing and no hidden fees.

Restocking is prioritised to ensure items are replenished promptly, typically within 24 hours of request.

Yes. For extended stays, we provide scheduled restocking services to maintain comfort and convenience.

Certainly. Your restocking preferences are reviewed regularly and can be adjusted as needed.

Our team conducts thorough checks on all restocked items to guarantee they meet StayBright’s high standards.

We schedule and manage regular upkeep with trusted local professionals to keep your property in excellent condition.

Our local team responds promptly to urgent repairs, minimising any disruption to guests.

Yes. Repairs exceeding a pre-agreed budget require your approval before proceeding.

Absolutely. Our team is available around the clock to address emergency maintenance issues swiftly.

We work exclusively with vetted, reliable local contractors who meet our high standards for quality and professionalism.

Yes. We keep you informed about all scheduled and urgent maintenance activities.

Yes. Maintenance expenses are billed transparently and detailed in your monthly statements.

We conduct routine inspections after guest departures and regular condition checks to catch issues early.

We document any damage thoroughly, manage claims efficiently through the booking platform or insurance, and arrange timely repairs.

Yes. You are welcome to recommend preferred contractors, and we will coordinate accordingly.

Yes. We proactively manage maintenance tasks to prevent issues before they arise.

We prioritise cost-effective solutions and seek your approval on major expenses to ensure transparency.

We schedule work carefully to minimise guest disruption and communicate any necessary notices clearly and promptly.

How do you ensure the safety of my property?

How do you ensure the safety of my property?

How do you ensure the safety of my property?

Our team responds promptly, coordinating with you and local authorities as necessary to resolve the situation swiftly.

Yes. We manage key replacements and access problems efficiently to minimise disruption.

Yes. Guests receive clear guidance on security protocols as part of their arrival information.

Access is controlled strictly, limited to authorised personnel only, to safeguard your property.

We combine smart technology, secure locks, and thorough guest vetting to minimise risk.

While live monitoring isn’t provided, our support team is available 24/7 to respond quickly to any security concerns.

We act swiftly on complaints, working with guests to resolve issues and maintain positive neighbour relations.

Yes. Deposits or authorisations are managed through booking platforms to protect your property.

We advise owners to maintain comprehensive property and liability insurance suitable for short stay rentals.

Absolutely. We collaborate with you to implement security solutions tailored to your preferences.

We provide guests with curated local guides, including recommendations for dining, attractions, transport, and essential services to enhance their stay.

Yes. We maintain open communication with neighbours to address any concerns and foster positive relationships.

We respond promptly to any complaints, working with guests to resolve issues and ensure neighbour satisfaction.

Absolutely. We guide guests to convenient local amenities, transport links, and community facilities.

Yes. We encourage guests to respect the local environment and community, promoting responsible tourism practices.

We stay informed about local laws affecting short stays and ensure that your property remains compliant.

Certainly. We welcome your input and can incorporate your preferred local contacts and tips into guest information.

Yes. We provide clear details about parking options and local transport to assist guests in planning their stay.

We communicate expectations clearly to guests to maintain respect and harmony within the community.

We inform guests of any relevant local events, restrictions, or advisories that may affect their stay.

We act as your local liaison, addressing any community concerns proactively to protect your property’s reputation.

Yes. We provide information and support to guests requiring accessibility accommodations or special assistance.

We provide guests with essential emergency contacts and guidance to ensure safety and peace of mind.

Yes. You have full control to block or open dates at any time through your dedicated contact with us.

Our team manages all booking inquiries and confirms reservations promptly to maximise occupancy and reduce gaps.

Absolutely. We configure your listing to reflect your preferred minimum and maximum stay policies.

We follow the cancellation policies of the platform your property is listed on, and communicate them clearly to guests.

Yes. We consult with you on any bookings that fall outside your preferred criteria before confirming.

Our team is equipped to manage last-minute requests and modifications swiftly to optimise bookings.

We work to fill the now-available dates quickly to minimise any income loss.

We use integrated calendar systems and vigilant monitoring to prevent overbookings.

Yes. We provide regular updates and can share guest information as appropriate.

We accommodate extended stays and prioritise returning guests to maximise your property’s potential.

Yes. We synchronise calendars across major booking platforms to ensure consistency.

Yes. You can specify any restrictions, and we’ll implement them accordingly.

We adjust pricing and availability strategically to capitalise on high-demand periods.

We recommend comprehensive property and liability insurance specifically designed for short-term rentals. We can guide you on options suitable for your location.

Yes. Short stay regulations vary by area. We stay updated on local laws and ensure your property remains compliant.

We provide advice on necessary permits but obtaining licenses remains the owner’s responsibility.

Tax obligations fall to the property owner. We recommend consulting a tax professional to ensure compliance.

Yes. We use platform verification tools and additional checks to confirm guest identities.

We adhere to data protection regulations, ensuring guest and owner information is handled securely.

Yes. You can set restrictions based on your local laws and personal preferences.

We advise seeking legal counsel. We assist by providing documentation and support where possible.

Yes. We ensure your property meets required safety standards and communicate relevant rules to guests.

Yes. We can advise on and help coordinate compliance with fire safety regulations.

Certainly. We keep you informed of any relevant changes and adjust processes accordingly.

We operate under agreed terms and strive to protect your interests, but legal liability primarily remains with the owner.

Yes. All our management agreements are clear and transparent, outlining responsibilities and expectations.

We recommend and help ensure your property is equipped with smoke detectors, fire extinguishers, carbon monoxide alarms, and first aid kits as per local regulations.

Yes. We carry out regular safety checks to ensure all emergency equipment is functional and compliant.

Guests receive clear instructions on emergency exits, assembly points, and safety protocols upon arrival.

Yes. We work with you to create and communicate a clear evacuation plan tailored to your property.

Our team responds immediately, coordinating with emergency services and ensuring guest safety.

Yes. Essential local emergency numbers are provided to guests as part of their welcome information.

Maintenance frequency depends on equipment type but generally includes monthly or annual checks to ensure readiness.

Absolutely. We tailor safety procedures to your specific property and local requirements.

Yes. We stay updated on local regulations and help ensure your property remains compliant.

While formal training isn’t typical, we provide comprehensive information to guests on safety and emergency procedures.

Our team acts swiftly to support guests, liaise with emergency responders, and manage the situation professionally.

We provide immediate updates and ongoing communication to keep you informed.

Yes. Procedures are regularly reviewed and updated as needed to maintain safety standards.

We use smart locks, automated lighting, thermostats, and security systems to enhance security, convenience, and energy efficiency.

Smart locks provide secure, keyless entry for guests, simplifying check-in/out and reducing the risk of lost keys.

Absolutely. We ensure all devices respect guest privacy, with security cameras only installed in common external areas and none inside the property.

Automated messaging helps deliver timely, accurate information like check-in instructions, house rules, and local tips—freeing our team to focus on personalised support.

Yes. Where applicable, owners can access certain smart devices remotely for monitoring and management.

We partner with trusted brands and regularly maintain devices to ensure they operate securely and reliably.

Yes. Features like programmable thermostats and lighting help reduce energy consumption.

Our maintenance team promptly addresses any issues to minimise inconvenience for guests and owners.

Certainly. We work with you to tailor tech solutions that suit your property and preferences.

We continuously evaluate and adopt new technologies that enhance safety, comfort, and efficiency.

Any costs related to installation or service are discussed upfront and agreed upon.

We provide clear instructions and support to ensure guests can easily and confidently use all smart features.

Yes. Where possible, our systems integrate with booking platforms for seamless operation and management.

We prioritise eco-friendly cleaning products, energy-efficient appliances, and waste reduction strategies across all managed properties.

Yes. We provide clear guidance to guests and ensure proper recycling and waste management with local services.

Through smart thermostats, LED lighting, and encouraging responsible guest behaviour, we help reduce energy consumption.

Absolutely. We can supply environmentally friendly toiletries and cleaning products tailored to your preferences.

We track energy and water usage trends to identify opportunities for improvement and report progress to owners.

Yes. We work with you to implement practices that align with your values and guest expectations.

We provide guests with information on how to minimise their environmental footprint during their stay.

Sustainable products and services may carry a slight premium, which we discuss transparently with owners.

We stay updated on all relevant laws and ensure your property meets or exceeds requirements.

Where possible, we partner with community programmes and encourage guests to engage responsibly.

Yes. Many guests appreciate eco-conscious stays, enhancing your property’s appeal and reputation.

We regularly assess and update our environmental policies to maintain best practices.

Sustainability is central to our mission, reflecting our commitment to responsible, premium short stay management.